Effective Date: 01/05/2026

Thank you for shopping with Joisom.

1. Order Processing

Orders are usually processed within 1–3 business days after successful payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

2. Shipping Coverage

We currently ship across India.

Shipping availability may vary depending on delivery partner serviceability.

3. Estimated Delivery Time

Estimated delivery timelines:

• Metro Cities: 2–5 business days
• Other Cities & Towns: 4–8 business days
• Remote Areas: 5–10 business days

Delivery timelines may vary during:

• Festivals
• Weather conditions
• High order volume periods
• Courier delays

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout.

Joisom may offer free shipping on selected orders or promotional campaigns.

5. Tracking Information

Customers will receive tracking details through SMS, WhatsApp, or email once the order is dispatched.

6. Failed Delivery Attempts

If delivery fails due to:

• Incorrect address
• Customer unavailable
• Invalid contact details

Additional delivery charges may apply for re-shipping.

7. Damaged Packages

Customers are advised to check the package condition at the time of delivery.

If the package appears damaged or tampered with, customers should:

• Refuse delivery if possible
• Capture photos/videos
• Contact customer support immediately

8. Delayed Deliveries

While we try our best to ensure timely delivery, Joisom is not liable for delays caused by courier partners, natural events, strikes, or other uncontrollable situations.

9. Contact Information

Email: info@joisom.com
Phone: +91 8904789586

Address:
SKS Enterprises,
Kammardi, Koppa (Tq),
Chikkamagaluru,
Karnataka – 577125